Connect with us

Business Tips

First Bank Launches Chat Banking on WhatsApp

Published

on

First Bank Launches Chat Banking on WhatsApp. First Bank of Nigeria has unveiled its WhatsApp chat banking platform. According to Mr Chuma Ezirim, the bank’s Group Head E-Business, it was disclosed that the application would enable customers leverage the real-time messaging capabilities of the WhatsApp Business Solution to check their account balance.

First Bank Launches Chat Banking on WhatsApp

Also Read: DStv Internet Based Subscription Model Comes With Free 30GB Data

First Bank Launches Chat Banking on WhatsApp

He added that customers would also leverage on the solution to perform simple banking queries.He said in a statement in Lagos that the launch which took place on Aug. 1 was at its pilot phase and would be available to a select group of customers after which it would be made available to all customers.

Ezirim said additional details on the solution would be provided in the coming weeks as customers are encouraged to keep interacting with the bank on its various social media channels for updates.

Also Read: The Viral WhatsApp Bomb Text That Crashes Smartphones

According to him;

“Customers expectations are constantly changing and it is our duty as a customer-focused bank to ensure that our customers are provided with the means to carry out banking services through any channel they desire.

“We are constantly seeking new ways and opportunities to meet customers at their preferred touch points and we understand our customers are actively engaged on WhatsApp.

“With First Bank chat banking on WhatsApp, it is not just about staying connected with friends and loved ones, but also keeping in touch with your bank anytime and anywhere you are,” Ezirim said.

Recommended: WhatsApp Now Allows Users to Mark a Message as Read Without Reading

First Bank is the premier bank in West Africa with about 14 million customer accounts and also provides a comprehensive range of retail and corporate financial services with over 750 business locations.

It has international presence through its subsidiaries, FBN Bank (UK) in London and Paris, FBNBank in the Republic of Congo, Ghana, the Gambia, Guinea, Sierra-Leone and Senegal as well as a representative office in Beijing.

Editor’s Pick: WhatsApp Group Admins Can Now Restrict Messages in Groups

Continue Reading
Advertisement
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.